FAQs

When will I receive my order?
We make everything to order, so please allow 5-7 days for delivery.  We will send you an email once your parcel has been sent in the first class post - it will usually be delivered to your door the next day. Please note we only ship orders on Mondays-Thursdays to avoid your order getting stuck in the sorting office over the weekend.

Do you charge for postage and packing?
The delivery charges will not show in your shopping cart immediately on this website. Once you have entered your shipping address the delivery cost will then appear. You will then have the option to NOT complete your order if you are unhappy with the delivery charge quoted. If you are able to collect your order at our Brixton Shop, opt for ‘Collection in Store’. It’s free! We will then contact you to arrange your order for the day you would like to visit. The postal prices are determined by the weight of your parcel.  They are as follows:
  • Our Cookbook – free delivery
  • Extra small parcel – £1
  • Small parcel - £4.50
  • Medium parcel – £6.50
  • Large parcel – £10.00


Can I order a Large Cake or Cupcakes for delivery by post?
No.  We have tried posting full large cakes and cupcakes but they don't arrive looking pretty! Currently our cupcakes and large cakes can only be ordered for collection at our London shop or for courier delivery within London.  You can purchase via our main site here: http://www.mscupcake.co.uk

Do I need to store the bakes in the fridge?
No.  Everything we make does not require refrigeration except the Raspberry Cheesecake Brownie, however you may want to during warmer months.

How long will your baked goods keep fresh?
Everything is made fresh to order but as with most vegan baked goods, they have a short shelf life.  You can extend the shelf life by freezing any of our products (except Savoury Pastries) for up to 3 months. If you do not freeze the products, here is a guide:

  • Muffins - 2-3 days
  • Cookies - 4-5 days
  • Cookie Sandwiches - 4-5 days
  • Cake Slices - 2-3 days
  • Savoury Pastries - 3 days
  • Squares - 3-4 days


I have an allergy - can I still order?
None of our products contain animal derived ingredients including eggs and dairy.  There are options to order 'NUT FREE' when placing the order.  If you have any other allergies - i.e. gluten/wheat, soya, etc.  Please email us on info@mscupcake.co.uk PRIOR TO PLACING AN ORDER so we can advise you which products are suitable for your needs.