FAQs

When will I receive my order?
We make everything to order, so please allow 5-7 days for delivery.  We will send you an email once your parcel has been sent in the first class post - it will usually be delivered to your door the next day. Please note we only ship orders on Mondays-Thursdays to avoid your order getting stuck in the sorting office over the weekend.

Do you charge for postage and packing?
The delivery charges will not show in your shopping cart immediately on this website. Once you have entered your shipping address the delivery cost will then appear. You will then have the option to NOT complete your order if you are unhappy with the delivery charge quoted. If you are able to collect your order at our Brixton Shop, opt for ‘Collection in Store’. It’s free! We will then contact you to arrange your order for the day you would like to visit. The postal prices are determined by the weight of your parcel.  They are as follows:
  • Our Cookbook – free delivery
  • Extra small parcel – £1
  • Small parcel - £4.50
  • Medium parcel – £6.50
  • Large parcel – £10.00

Can I order a Large Cake or Cupcakes for delivery by post?
No.  We have tried posting full large cakes and cupcakes but they don't arrive looking pretty! Currently our cupcakes and large cakes can only be ordered for collection at our London shop or for courier delivery within London.  You can purchase via our main site:

For Cupcakes - http://www.mscupcake.co.uk/order-cupcakes/
For Layer Cakes - http://www.mscupcake.co.uk/order-layer-cakes/ 

Do I need to store the bakes in the fridge?
No.  Everything we make does not require refrigeration, however you may want to during warmer months.

How long will your baked goods keep fresh?
Everything is made fresh to order but as with most vegan baked goods, they have a short shelf life.  You can extend the shelf life by freezing any of our products (except Savoury Pastries) for up to 3 months. If you do not freeze the products, here is a guide:

  • Muffins - 2-3 days
  • Cookies - 4-5 days
  • Cookie Sandwiches - 4-5 days
  • Cake Slices - 2-3 days
  • Savoury Pastries - 3 days
  • Squares - 3-4 days

I have an allergy - can I still order?
None of our products contain animal derived ingredients including eggs and dairy.  There are options to order 'NUT FREE' when placing the order.  If you have any other allergies - i.e. gluten/wheat, soya, etc.  Please email us on info@mscupcake.co.uk PRIOR TO PLACING AN ORDER so we can advise you which products are suitable for your needs.

Ms. Cupcake Privacy Notice
At Ms. Cupcake, we’re committed to protecting and respecting your privacy.  This notice explains when and why we collect personal information about people who visit our websites, our shop, or contact us by email, phone or social media.  It also explains how we use it, the conditions under which we may disclose it to others and how we keep it secure.  We may change this Notice from time to time so please check back with us occasionally to ensure that you’re happy with any changes.

Who are we?  - Ms. Cupcake is an independent limited company. The registered address is 408 Coldharbour Lane, London, SW9 8LF UK.

How do we collect information from you? - We obtain information about you when you use our websites, contact us by email, phone or social media, or visit us at our shop.  For example, when you are contacting us to place an order or you contact us to enquire about our products and services.  We also collect information when you voluntary provide feedback, participate in competitions or surveys. In addition, website usage information is collected using cookies and web tools such as Google Analytics. 

What type of information is collected from you? - The personal information we collect might include: your name, address, phone number, email address, IP address, information regarding what pages you visit on our websites and when, the amount of times you visit our retail location, and a record of the purchases you have made with us. If you make a purchase with us, your card information is not held by us, it is collected by our third-party payment processors, who specialise in the secure capture and processing of credit/debit card transactions. If you choose to make a payment with us over the telephone, we do not write down or store your card details, instead they are entered in real time directly into our secure card machines. 

How is your information used? - We collect information about you to process your order, manage your order or account, and if you agree, to email you (via third-party software) about other products and services we think may be of interest to you. This also includes news and any other updates from Ms. Cupcake, including changes to our service. We ensure that all third-parties fully comply with the GDPR (2016) legislation. In processing your order, we may send your details to, and use information from credit reference agencies and fraud prevention agencies. 

Who has access to your information? - We will not sell or rent your information to third parties. We will not share your information with third parties for marketing purposes. 

Third Party Service Providers working on our behalf: We may pass your information to our third-party service providers, agents subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example to process payments and send you mailings). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we ensure they keep your information secure, comply to GDPR (2016) legislation and not use it for their own direct marketing purposes.  

Your choices - You have a choice about whether you receive marketing information from us or not. When we collect your information, you will be given the opportunity to opt in or out of receiving direct marketing communications from us. You can opt out or change your marketing preferences at any time. Please see the ‘How to contact us’ topic below on how to do this. We will not contact you for marketing purposes by email, post, phone or text message unless you have given your prior consent.  

How you can access and update your information - The accuracy of your information is important to us. If you change email address, or any of the other information we hold is inaccurate or out of date, please contact us – see the ‘How to contact us’ topic below. You have the right to ask for a copy of the information Ms. Cupcake holds about you. Security precautions are in place to protect the loss, misuse or alteration of your information. 

Where your information is stored - All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using secure technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site and any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access. We will retain your personal information for the period necessary to fulfil the purposes outlined in this Privacy Notice unless a longer retention period is required or permitted by law. We will not keep stagnant data past five years – after this time all information on the data subject will be destroyed. 

Cookies - Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity. For further information visit www.aboutcookies.org or www.allaboutcookies.org. You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases some of our website features may not function as a result. 

Changes to our privacy policy - We keep our Privacy Notice under regular review and we will place any updates on our website. This privacy policy was last updated in May 2018. 

How to contact us - Please contact us if you have any questions about our privacy policy or information we hold about you, or if you wish to update your marketing preferences. Our Data Protection Officer can be contacted by – Email: info@mscupcake.co.uk. Telephone: 0203 086 8933. Address: 408 Coldharbour Lane, London, SW9 8LF.